Salon & Spa Policies

Privacy Policy

Park West Hair Design and Spa respects your privacy and the security of your personal Information. Any information collected for the purpose of securing an appointment or purchasing a gift card will be kept in a secure database. We do not share any of your personal information with any third parties. Information received is used solely for the purpose of fulfilling your requests and to keep our guest database updated.

Service Appointments

Park West Hair Design and Spa guest satisfaction is our ultimate goal. The standard and quality of the services we provide is our highest priority, and services are non-refundable. In the unlikely event of a service challenge, you must notify our Salon and Spa Coordinator within three days of service and remedy any challenge to correct the service within 14 days. Park West Hair Design and Spa will not be liable nor redo hair color that has been done outside of our salon. Corrective color usually requires more than one service to achieve desired results. Because of the nature of home color products, we cannot guarantee color services if the guest has previously had color done outside of our salon.

Cancellation Policy

Your appointments are very important to Park West Hair Design and Spa. Appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Canceling an appointment with less than 24 hours notice impacts Park West Hair Design and Spa and the opportunity to service other guests. We understand the sudden emergencies of life that require cancellation of your appointment. Therefore, we have developed a policy that is sensitive to our guest’s lives and enforces a policy based on not just one cancellation, but two cancellations.  

In the case of two cancellations with less than 24 hours notice, we reserve the right to charge a cancellation fee of up to 100% of the cost of the scheduled services.

  • We gladly accept walk-ins, however we recommend scheduling all appointments in advance.
  • For your convenience, we suggest pre-booking your next appointment prior to leaving the salon|spa. 
  • A credit ard | or gift certificate number will be required at the time of booking to secure certain appointments.
  • We try our best to accommodate all our guests, please ask about being placed on our waiting list if your desired appointment time is unavailable.
  • Please arrive 15 minutes prior to your scheduled appointment to allow sufficient time for check-in and preparation for your services. Beginning your appointment on time allows you to receive the full benefits of your service.
  • Consultations are available for any of our salon services.
  • Appointment changes and | or cancellations must be made by telephone. A fee will be incurred for all appointments missed without minimum of 24 hours notice.
  • We can only guarantee our color services if the prescribed products are purchased through Park West Hair Design & Spa. Your services are an investment in you, please protect your investment to the best of your ability.
  • Gratuities are not included in your service pricing. They are at your discretion and should reflect your satisfaction with our services.  20% is customary, and is greatly appreciated.
  • Subject to availability.  Should you arrive late for an appointment, your service will be modified to maximize your remaining time to honor other scheduled appointments.

No Shows

More than one: No Show will be handled the same as cancellations. We reserve the right to charge a No Show fee up to 100% of the cost of the scheduled services. This will be enforced on your next scheduled visit. In either event the guest must pay their Cancellation fee or No Show fee in order to be able to book future appointments.

Product Return Policy

If for any reason you are unsatisfied with any retail purchases at Park West Hair Design and Spa we will be glad to offer you a salon | spa credit which can be used for future retail purchases or any services.

  • Refunds of products will only be considered within 14 days of purchase. 
  • Makeup, brushes, combs cannot be returned. 
  • Hard tools, (blow dryers, any type of iron) cannot be returned. Check with the manufacturer to resolve any issues with the product. 
  • No refunds will be given. Your satisfaction is our top priority, therefore if you are dissatisfied with a product, please bring it in with your original receipt within 14 days. We will gladly give you a credit towards any other products.

During Your Visit

  • Robes are provided prior to any color services, as the salon is not responsible for damage to clothing by coloring. 
  • Our professional staff will be happy to assist you in determining which treatments will best meet your needs. 
  • During spa services, towels, robes, slippers and a shower are provided for your comfort. 
  • To create an environment of personal comfort and peace-of-mind, we utilize proper draping techniques. With every service provided, you can expect complete privacy and discretion. 
  • As a courtesy to our guests, we ask that cell phones be turned off to ensure a relaxing experience. 
  • Complimentary Wi-Fi is available for your convenience.

Pricing & Payments

  • Our menu reflects base pricing that varies based on service provider, special effects, length of hair and additional services. 
  • Prices are subject to change without prior notice. We accept Cash, Visa, MasterCard, American Express, Discover and Debit Cards. 
  • Checks are only accepted with prior authorization from management. Returned checks will be subject to a $50 service fee.

Professional Team

At Park West Hair Design & Spa, we take pride in our work. You can be assured that all team members are highly trained in their area of expertise as well as our in-house professional standards. If you would like to experience the technique of a different staff member, we encourage you to do so. Change is always refreshing and stimulating.


We use hospital grade disinfectants and adhere to the highest sterilization standards for all our equipment. Your health, safety and well-being are primary concerns for us!

Privacy Policy   |   Salon & Spa Policies